SUPPORT DESK
FREQUENTLY ASKED QUESTIONS
Find quick answers to the most common questions about orders, shipping, payment, and quality assurance.
Visit our Track Order page. Enter your Order ID (e.g. MH-88210) and your mobile number to view live courier tracking.
Yes! You can modify your address, bag color, or cancel your order when our customer support team calls you for verification before dispatch.
Inside Dhaka delivery charge is ā§ŗ 60 (delivered within 24â48 hours). Outside Dhaka delivery charge is ā§ŗ 120 (delivered within 48â72 hours across Bangladesh). Orders over ā§ŗ 2,500 enjoy completely FREE delivery!
Yes! We actively encourage all our valued customers to open the poly parcel and verify the bag, stitching, and color in front of the delivery rider before handing over payment.
We offer a 7-day exchange guarantee. If you notice any manufacturer defect or want to change colors, contact us within 48 hours and we will arrange replacement.
We accept Cash on Delivery (COD) all over Bangladesh, as well as bKash, Nagad, Visa, and Mastercard prepaid options.
Our bags are crafted using heavy-duty washable canvas fabrics, premium scratch-resistant vegan PU leather, robust metallic zippers, and reinforced ergonomic straps.
STILL HAVE QUESTIONS?
Canât find what youâre looking for? Reach out directly to our dedicated customer support team.