EXCHANGE & RETURN POLICY
We want you to love every Moutoshi piece. Here's everything you need to know about our straightforward returns and exchanges.
INITIATE REQUEST
Contact us within 48 hours of parcel delivery via email or phone with your Order ID and photos.
SHIP IT BACK
Pack the bag securely in its original packaging/dust bag and hand it over to our courier partner.
GET RESOLVED
Once received and inspected, your replacement item or refund is dispatched within 3â5 business days.
đ RETURN & EXCHANGE WINDOW
Items must be requested for exchange within 7 calendar days from the date of physical delivery. Requests made past 7 days cannot be accepted.
đ WHAT CAN BE RETURNED OR EXCHANGED?
- The item must be completely unused, unworn, and unwashed.
- All original brand tags, charms, and dust bags must remain intact.
- Items showing signs of wear, makeup stains, or perfume scents are ineligible.
- Items bought under "Final Clearance Sale (Up to 80% Off)" are exchangeable for defects only.
đ RETURN SHIPPING COSTS
If you received an incorrect color, damaged parcel, or wrong item, The Patchee BD covers 100% of return shipping costs. If you wish to exchange due to personal preference (e.g. you prefer another color), standard return courier fees (ā§ŗ60 Dhaka / ā§ŗ120 Outside) apply.
đŦ NEED IMMEDIATE ASSISTANCE?
Our customer care team is available daily from 10:00 AM to 10:00 PM. Call us at +880 1711-000000 or visit our Complaint Portal.